Refund policy

Returns Process

• Please contact us to receive approval for your return via email admin@barringtoncountryhomewares.com.au
• Product must be returned within 7 days of receiving your order
• Product must be in the original condition it was received in
• Product must not be used, damaged, altered or washed. Tags on fashion must not have been removed
• Sale items cannot be returned unless deemed faulty
• Final sales items are final sale - they are ineligible for returns or store credit
• Return postage is to be at the cost of the customer unless deemed faulty, damaged or incorrect item
• Returns to be sent to PO Box 600 Gloucester NSW 2422
• We recommend sending with a register carrier that provides tracking as Barrington Country Homewares will not be held responsible for lost returns
• As mentioned above please choose carefully as the return postage is to be paid for by the customer. Barrington Country Homewares do not supply labels or pay for postage on return items.

Damaged or faulty items

Please inspect your order upon receival. You have up to 24 hours upon receiving your order to advise if there are any damages, faults or you have received the incorrect item. 

Exceptions / non-returnable items

Due to the nature of certain products, we will be unable to accept returns on the following items:

• Perishable goods e.g. food product, flowers, plants etc
• Personal care items e.g. beauty products, soaps, perfumes etc
• Hazardous materials e.g. flammable liquids or gases etc

 

Sale and Final Sale

• Final Sale product cannot be returned for a refund or store credit
• Sale product can be returned within 7 days for a store credit only unless the item is deemed faulty or damaged and approved by our team for a refund

Exchanges

Unfortunately we do not offer exchanges on our items. If you are deemed eligible for a return, we suggest returning the undesired item for an approved refund / credit note to then purchase the item you want instead. 

 

Refunds

We will notify you once we’ve received and inspected your return. You will recieve notification via email when your refund / credit note has been processed by our team.
Refunds will automatically go back to your original payment method. Please note this may take up to 5 business days to appear.
Please reach out via email if you have not received your funds after 5 business days admin@barringtoncountryhomweares.com.au

Satisfied or Refunded 

Please email us at:

admin@barringtoncountryhomewares.com.au 

if you feel you are not happy with your purchase. We are more than happy to discuss this with you and fix this first. Products must be sent back in original and unused condition. We do not accept products that have been used in this instance. Please inspect your order. You have up to 24 hours upon receiving your order to advise if you are satisfied with the order.  

Social media posts and comments that degrade our brand and are unfair to our business and suppliers will not be tolerated and deleted from our social pages. We try very hard to make sure all of our products are of quality and do not send out items we feel we would not be happy to receive in our own home. We use a mix of Australian Suppliers and Worldwide Suppliers that have quality products.

We will always do our best to fix a situation first and like to have happy customers. So don’t be a keyboard warrior contact us first.

We are a happy and fair brand and we like to keep it that way!